Our FAQs are organised into a number of sections for ease
of use.
Walks Booking General Financial
Security and Consumer Protection
How
difficult are the walks, how fit do I have to be? What do I need to bring?
What will I need to carry?
How much are custom tours?
Can I stay over for extra days? Can I change the itinerary?
What kind of accommodation can
I expect? What about the food?
What if I have special dietary
requirements? What is included in the price?
What is not included?
How can I book?
Is it safe to book online?
Can I provisionally book?
When do I need to pay the balance?
Why should I have to pay a single
supplement?
When will I receive my documents?
Can I change my booking? Can I cancel?
Can you arrange flights?
Do I need insurance?
Do I need to prepare?
Who are Trek-Inn Holidays?
How are clients
funds protected?
How does the
TTA scheme operate?
How much does it cost?
What happens if I need to
cancel?
Does this mean I don't need
to buy any Travel Insurance?
What happens if Trek-Inn
Holidays goes out of business?
Our escorted tours are deliberately aimed at those who wish to explore
the countryside at a moderate pace. You are not expected to be incredibly
fit nor an expert hill-climber. So long as you can walk for 4 or 5 hours
a day at a moderate pace you can expect to be comfortable on our trips.
However, none of our holidays are for suited for those who do not lead
an active life!
For our self-guide trips you need to be more comfortable with walking
5 to 7 hours a day. You also need to be comfortable and experienced in
being on your own in the countryside with some experience of rough trekking
or hill-walking. Although we provide you with detailed walking instructions
and maps for each day, walking means being prepared for the unexpected,
and you should be able to navigate on open countryside using a map and
compass.
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The eternal question! Experience has taught us that travelling light
is the best way to enjoy a walking holiday. However we do provide a full
equipment list in our trip dossier, which is sent out to you when you
confirm your booking.
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As your luggage is transported to each stay, you need only carry a day-pack
with you for each day’s walking. Your day pack should contain water,
lunch, waterproofs and first-aid as a minimum. We would recommend that
you bring a camera, notebook, trip notes and any other personal items
you feel you will need each day. On self-guided trips, you may want to
consider whistle, map, compass and perhaps mobile phone as well.
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Custom tours are not pre-priced. As these can vary considerably in length,
duration and accommodation each is priced separately according to your
needs. Certain custom tours can require a lot of preparation and investigation
on our part, but we are happy to discuss any needs you may have. Please
contact us directly if you wish to consider a custom tour.
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On the escorted tours is possible to ‘top’ or ‘tail’ you
holiday with extra nights accommodation at our arrival or departure point.
In addition to the extra cost of accommodation, there may be further
charges to arrange specific transfers for you. Should you wish to extend
your holiday in a different location to those identified on the trip
itinerary, then please call us as we should be able to arrange this for
you.
On self-guided tours you can elect to extend your stay at any point
along the route. You must however indicate this at the time of booking.
There will be a charge for the extra night(s) accommodation, but we will
confirm this with you when you book.
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On self-guide tours this may be possible, but you will need to discuss
this with us. Please contact us directly.
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All of our accommodation is chosen with your comfort in mind. This includes
the selection of accommodation that is comfortable and experienced in
meeting the needs of walkers like you. This means that we use tourist-board
approved guesthouses and hotels with en-suite facilities. You will normally
stay in double or twin-bedded rooms.
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Our accommodation is on a half-board basis. This means that evening meal
and the following morning’s breakfast are included in the price.
Evening meals are selected from a fixed ‘table d’hote’ menu
of two or three courses. We also arrange a packed lunch for each day’s
walking. Vegetarians (including those that eat fish) can be catered for – but
this needs to be identified on your booking form. Drinks with your evening
meal (including tea and coffee) are not normally included within the
price. When drinks are provided at breakfast (e.g. juice, tea and coffee)
then these are included within the price.
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More restricted or special dietary requirements can often be accommodated,
but it is best to discuss this with us before you book your holiday
to avoid disappointment.
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Accommodation as specified in the trip description and dossier.
Meals as specified in the trip description and dossier.
Transport transfers as described in the trip description and dossier.
Baggage transfers to each accommodation as described in the trip description
and dossier. Note that baggage must be reasonable – this normally
means one or two pieces of baggage per person to a maximum weight of
30kg.
Detailed trip dossier. For self-guided tours:
Detailed day-by-day route notes in a binder.
Detailed maps (normally at 1:25,000 or 1:50,000 scale – or special
way route maps), usually with your walking route highlighted.
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This is not a comprehensive list, but indicates those major items that
are not included in the price:
Flights (or other means of transport) to the starting point of the
tour (normally Shannon Airport).
Travel Insurance.
Admission fees to places of interest.
Ferry, cable-car or other transport used other than for specified transfers
at the start and end of your walking day.
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Complete the booking form here on the website or complete the printed
version and send it back to us.
A deposit of £100 sterling (approximately $150 USD, €115
Euro)
per person is required to secure your booking.
If you are booking within 8 weeks (56 days) of the start date of the
holiday, the total holiday price will be due upon confirmation of your
holiday.
Indicate your method of payment,
and complete necessary details.
If paying by credit card, submit the online booking form (note that the
WorldPay site uses SSL encryption to protect your details).
If paying by cheque, please print off the completed booking form, sign
it and enclose it with your cheque (note that your booking will be provisional
until your cheque has been received).
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WorldPay are one of the market leaders in handling online credit card
payment. The WorldPay site uses 128-bit encryption SSL technology.
SSL stands for Secure
Socket
Layer
and is
the protocol
used on the
Internet
to
encrypt
messages so that they
can be sent in a secure
manner.
SSL
is ideal for accepting credit card details or customer information
on a web site.
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Yes. A provisional booking will reserve a
place for you on your tour for 10 days until we receive a deposit or
full payment. If you are placing a provisional booking on a self-guided
tour, we will not start to arrange the holiday until we have received
your deposit.
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All holidays must be paid for in full 56 days (8 weeks) prior to the
start date of the tour. If you are booking within 56 days of the start
date, the full payment must be made in order to secure your place.
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Our holidays are priced on the basis of double or twin room occupancy.
A single supplement reflects the extra cost to us on providing a room
for one person as opposed to two. On self-guided holidays, the single
supplement also reflects the fact that transport and documentation
costs are borne by one person as opposed to being shared by two.
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All documentation will be forwarded to you upon receipt of the full payment
for your holiday.
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In most cases, yes. However due to the extra administrative effort
of changing hotel and transport bookings an amendment fee of $40 Euro/USD
or £25 Sterling per person is payable. If you change your booking
within 56 days of the start date however, cancellation charges may apply.
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Yes - however you must do so in writing. Please note our cancellation
charges. Any cancellation charges or insurance claims will be calculated
from the date of receipt of your written notification of cancellation.
It is therefore always a good idea to fax us a signed copy of your letter.
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We do not arrange flights as part of our service. We have found
that most clients can arrange competitively priced flights themselves
- either through the use of budget airlines such as Ryanair, or by the
use of their own frequent flyer miles. However, please feel free to contact
us for advice.
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Yes. Frankly, it would be foolish to embark on any type of
adventure holiday (even one with sedate walking like our own) without
insurance. We can offer competitively priced travel insurance (to UK
residents only) as part of your holiday - including yearly cover. Please
click here for
further
details. If you are not arranging travel insurance through us, we
request that you forward us a copy of your policy. Your cover should
extend to cancellation, loss or theft of money and/or personal possessions,
and medical expenses. Obviously it should be valid for the geographic
region of your tour. If you have annual or multi-trip insurance, please
ensure that it is valid for your entire trip.
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You must have a reasonable level of physical fitness to participate
in a walking holiday. You should not go on a walking holiday unless you
are used to walking the indicated distances. If you are purchasing new
footwear or boots before your holiday - please ensure that you wear them
in first by doing a number of walks in the weeks before you depart! Nothing
will ruin the enjoyment of your holiday more than developing blisters
or having impacting toes.
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Trek-Inn Holidays is a UK registered and limited company.
Our company registration number is 4645447. Trek-Inn Holidays Limited
is registered as member U1528 with the Travel
Trust Association (TTA) to provide consumer protection and to comply with both EU and
UK law.
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As a UK registered company and member of the TTA
we act as the principal or organiser for "non-air holidays" in
compliance with the EC directive on Package Holidays, enacted in
the United Kingdom as "SI3288 The Package Holiday, Package Travel,
Package Tour Regulations 1992".
- Under the TTA scheme, client funds are protected through
a Trust Account operated by an independent trustee and backed by
fidelity insurance underwritten by AIG Europe Ltd.
- We act as tour operators whereby each walking holiday
is treated as an individual package in which specific ground arrangements,
accommodations
and activities are included.
- In cases where flight bookings are organised we act as
retail agents for various ATOL protected operators. These fares
are treated separately from the walking package and consumer's flights
are thereby protected under the ATOL statutory scheme managed by
the
Civil Aviation
Authority.
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The TTA scheme involves two aspects, a trust account and a
Safe Seat Plan. All client payments to us are placed in a designated
trust
account. This account is supervised by an independent trustee (in this
case a chartered accountant) who is not employed by Trek-Inn Holidays.
Your
funds remain in this account
and cannot be released to us without the consent of the trustee, and
this consent is not given until your vacation is completed, and applicable
financial
procedures followed.
The Safe Seat Plan is an additional insurance provided
by Trek-Inn Holidays and endorsed by the Travel Trust
Association, and underwritten by AIG Europe Ltd. The Safe Seat Plan
will reimburse the loss of any amount paid to Trek-Inn Holidays for
your
holiday up to a per-passenger maximum
of 11,000 GBP, if this money cannot be met by funds in the Trust Account. Back to top
Nothing - cover is provided free of charge.
It is a condition of our membership of the TTA that this cover is
provided.
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If you cancel your holiday prior to departure any funds due
will be refunded from the protected trust account (subject to any applicable
cancellation charges).
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No. The TTA Scheme only provides cover for
monies paid directly to us prior to departure. It does not provide
any other
travel cover e.g. compensation for delays, loss of personal effects,
etc. You are strongly advised therefore to purchase cover for these eventualities.
Trek-Inn Holidays can provide full travel insurance, including yearly
multi- plans (to UK residents only).
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Should Trek-Inn Holidays cease trading or become insolvent then,
in most instances, your money will still be held in the trust account
and
will
be available
to
pay
for your
holiday. If for any reason the money was not in the trust account, the
Safe Seat insurance plan would reimburse any loss as detailed above.
If you had already paid a deposit,
and still
had an outstanding balance due your vacation would be unaffected, and
should you wish to (and by paying the balance) the holiday could continue
as planned.
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If you need further detail or have any other queries, then please contact us.
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